Job Description
Join TechSolutions Global as a Remote Weekend Customer Support Specialist and enjoy 100% work-from-home flexibility while serving clients from the vibrant city of Albuquerque! We're seeking dedicated professionals to provide exceptional service during weekend shifts (Saturday-Sunday, 8 AM - 8 PM MST). This role offers competitive compensation, comprehensive training, and the opportunity to build a rewarding career without commute hassles. Perfect for students, parents, or anyone seeking weekend-focused remote work with growth potential in a dynamic tech environment.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during weekend shifts
- Resolve technical inquiries, billing issues, and product-related concerns
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with weekday teams for seamless handover and continuity
- Meet performance metrics including response time and resolution targets
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Reliable home office setup with high-speed internet
- Strong communication skills with clear, professional demeanor
- Ability to troubleshoot basic technical issues independently
- Flexibility to work weekends (Saturday/Sunday) with rotating schedules
- Proficiency with CRM software and remote collaboration tools
- U.S. work authorization and Albuquerque residency preferred