Job Description
Join our award-winning remote team and transform your career with TechSolutions Inc.! We're seeking a passionate Weekend Customer Support Specialist to deliver exceptional service from the comfort of your home. This full-time weekend shift (Sat-Sun 8am-4pm EST) offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic tech environment. Enjoy flexible remote work while making a real impact on our global customer base.
Why TechSolutions? We pride ourselves on innovation, employee wellness, and cutting-edge remote work technology. As a member of our support team, you'll receive industry-leading training, career development resources, and a supportive culture that values work-life balance. This is your chance to join a Boston-based tech leader with a remote-first mindset.
Responsibilities
- Provide exceptional technical and billing support to customers via phone, email, and chat
- Troubleshoot complex software and hardware issues using remote diagnostic tools
- Document customer interactions and resolution steps in CRM systems
- Collaborate with global support teams to resolve escalated issues
- Maintain high customer satisfaction metrics (CSAT >95%) and response times
- Identify and report product improvement opportunities to engineering teams
- Participate in weekend on-call rotations for critical system incidents
Qualifications
- 3+ years in customer support or technical troubleshooting role
- Proficiency with CRM platforms (Salesforce, Zendesk) and remote support tools
- Strong written and verbal communication skills
- Experience working in remote or distributed teams
- Ability to work independently during weekend shifts (8am-4pm EST)
- Technical aptitude for diagnosing software/hardware issues
- High-speed internet connection and dedicated home office space
- Associate degree or equivalent professional certification preferred