Job Description
Join our dynamic team as a Remote Weekend Customer Support Specialist and provide exceptional service while enjoying Nashville's vibrant lifestyle. This flexible weekend role (Sat-Sun) offers the perfect work-life balance for tech-savvy professionals who thrive in remote environments. You'll be the frontline hero resolving complex technical issues for enterprise clients through multiple channels while representing our innovative fintech brand.
We offer competitive compensation, comprehensive training, and a supportive virtual culture. If you're passionate about technology and customer satisfaction, this is your opportunity to advance your career without geographical limitations.
Responsibilities
- Resolve Tier 2 technical support tickets via phone, chat, and email for enterprise clients
- Document cases accurately in Salesforce while maintaining SLA compliance
- Collaborate with global engineering teams to escalate complex issues
- Conduct remote diagnostics and troubleshooting on Windows/macOS systems
- Train clients on new platform features and security protocols
- Generate weekly performance reports and improvement insights
Qualifications
- 2+ years in technical support or customer service role
- Proficiency with CRM platforms (Salesforce preferred)
- Strong knowledge of networking fundamentals and cloud services
- Excellent written communication with attention to detail
- Ability to work independently in remote settings
- CompTIA A+ or equivalent certification preferred
- Available Saturdays and Sundays (8am-8pm CST)