Job Description
Join Nexus Global Solutions as a Remote Weekend Support Specialist and become part of our innovative team dedicated to exceptional customer experiences. This fully remote position offers the flexibility of weekend shifts (Sat/Sun) while supporting our San Diego-based clients. Enjoy competitive pay, comprehensive benefits, and a collaborative virtual environment designed for growth. If you're a tech-savvy professional seeking work-life balance without sacrificing impact, this role is your perfect match.
Why Nexus Global?
- Industry-leading remote work culture
- Professional development stipend
- Health and wellness benefits
- Recognition programs for top performers
Responsibilities
- Provide 24/7 technical support via chat, email, and phone during weekend shifts
- Resolve hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams for complex escalations
- Monitor system performance and report anomalies
- Conduct proactive client outreach for satisfaction surveys
- Maintain up-to-date knowledge of product updates
Qualifications
- 2+ years in customer support or IT helpdesk roles
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills across Windows/macOS platforms
- Excellent written and verbal communication
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Experience with CRM systems (Salesforce, Zendesk)
- Weekend availability mandatory (Sat/Sun 8AM-4PM PST)