Job Description
Join NexusTech Solutions as a Remote Weekend Technical Support Specialist and become the hero behind our seamless customer experiences. This part-time role offers the perfect blend of technical challenge and weekend flexibility, allowing you to excel while maintaining your weekday schedule. As a key member of our support team, you'll troubleshoot complex technical issues, deliver exceptional service, and contribute to our award-winning customer satisfaction metrics. We provide comprehensive training, cutting-edge tools, and a supportive remote work environment where your expertise truly matters.
Why NexusTech Solutions?
- Competitive hourly pay with weekend differential
- Comprehensive health benefits (even for part-time roles)
- Professional development stipend
- Equipment stipend for home office setup
- Recognition programs for top performers
Responsibilities
- Provide Tier 2 technical support for cloud-based software solutions
- Diagnose and resolve hardware/software issues via remote access
- Document all interactions in Salesforce with detailed resolution notes
- Collaborate with Tier 1 support to escalate complex cases
- Conduct proactive system health checks during weekend shifts
- Maintain expert knowledge of product updates and troubleshooting guides
- Support weekend system deployments and maintenance windows
Qualifications
- 3+ years of technical support experience in cloud/SaaS environments
- CompTIA A+ or equivalent certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Must be located in Mesa, AZ area
- Available to work Saturdays and Sundays (8am-5pm MST)
- Experience with Zendesk or similar ticketing systems