Job Description
Join NexusTech Solutions as a Senior Weekend IT Support Specialist and thrive in a remote-first environment while serving our Seattle-based clients. This unique weekend shift opportunity offers exceptional work-life balance with competitive compensation and career growth potential. You'll be the frontline hero ensuring seamless technical operations for our enterprise partners during critical business hours.
What Makes This Role Exceptional:
- 100% remote work with cutting-edge technology
- Weekend-only schedule (Sat/Sun) with weekday flexibility
- Comprehensive benefits package including wellness stipend
- Direct impact on Fortune 500 clients' digital infrastructure
Responsibilities
- Provide Tier 2-3 technical support for Seattle-area clients via phone, chat, and remote desktop
- Manage and resolve complex network, system, and security incidents within SLA
- Document technical solutions in knowledge base with precision
- Collaborate with weekday support teams for seamless handovers
- Monitor system health and proactively address vulnerabilities
- Train junior staff on advanced troubleshooting methodologies
- Implement ITIL best practices for incident management
Qualifications
- 5+ years in enterprise-level IT support or systems administration
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Proven weekend shift availability with reliable high-speed internet
- Strong analytical skills for diagnosing complex technical issues
- Experience with remote monitoring tools (SolarWinds, Datadog)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision