Job Description
Join Cleveland Tech Solutions as a Remote Weekend IT Support Specialist and become the digital hero for our clients during their critical weekend hours. This premium remote position offers the flexibility of weekend-only shifts (Sat-Sun) while delivering enterprise-level technical support to businesses across Ohio. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology—all from the comfort of your home office.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via remote access and phone
- Manage active tickets in Zendesk with SLA adherence and resolution documentation
- Deploy and configure cloud solutions (AWS/Azure) for weekend client implementations
- Conduct security audits and vulnerability assessments during off-peak hours
- Collaborate with on-call engineers for complex incident resolution
- Create technical documentation and training materials for weekend-specific protocols
Qualifications
- 3+ years of enterprise IT support with remote work experience
- CompTIA Security+ or equivalent cybersecurity certification
- Expertise in Windows Server 2019+ and Active Directory administration
- Proficiency with VPN solutions and secure remote access tools
- Strong troubleshooting skills for cloud infrastructure (AWS/Azure)
- Available to work Saturdays and Sundays (8 AM - 8 PM EST)
- Excellent written communication for technical documentation