Job Description
Join our innovative cybersecurity firm as a Remote Weekend IT Support Specialist! We're seeking tech-savvy professionals to deliver exceptional remote technical assistance during weekend shifts. Enjoy flexible hours, competitive compensation, and the opportunity to work with cutting-edge security technologies while supporting diverse clients across El Paso and beyond.
This role is perfect for tech enthusiasts seeking weekend work-life balance. You'll troubleshoot hardware/software issues, maintain system security protocols, and document all technical activities. Our collaborative culture values continuous learning and professional growth.
Responsibilities
- Provide remote technical support for Windows/macOS systems and network infrastructure
- Diagnose and resolve hardware/software issues via phone, chat, and remote access tools
- Implement security patches and maintain compliance with cybersecurity protocols
- Document all support tickets, resolutions, and system configurations
- Collaborate with weekday teams to ensure seamless service continuity
- Conduct periodic system health checks and preventive maintenance
- Train end-users on security best practices and software utilization
Qualifications
- 2+ years of IT support experience with remote work proficiency
- CompTIA A+/Network+ certification or equivalent technical expertise
- Strong knowledge of Windows 10/11, macOS, and Active Directory
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Excellent problem-solving skills with customer-focused communication
- Ability to work independently with minimal weekend supervision
- Valid Texas driver's license for occasional on-site equipment pickups
- Weekend availability (Saturday/Sunday, 8am-8pm)