Job Description
Are you ready to elevate your career in technology?
Houston Digital Solutions is seeking a dedicated Remote Weekend IT Support Specialist to join our elite technical team. We are a fast-paced organization looking for a problem-solver who thrives in a flexible, remote environment and is available to work during critical weekend hours.
In this role, you will serve as the primary point of contact for technical issues, ensuring our clients experience zero downtime. You will utilize cutting-edge remote support tools to diagnose and resolve complex hardware and software challenges from the comfort of your home office in Houston.
Why Join Us?
- Flexible Remote Work: Enjoy the freedom of working from anywhere in the Houston area.
- Competitive Compensation: Earn a competitive salary with performance bonuses.
- Professional Growth: Access to ongoing training and certification reimbursement.
Must be willing to work weekends: Saturday and Sunday (Flexible shift times).
Responsibilities
- Troubleshoot Complex Issues: Diagnose and resolve hardware, software, and network connectivity problems for remote clients using remote desktop protocols.
- Ticket Management: Efficiently manage and prioritize incoming support tickets using Zendesk or ServiceNow, ensuring a quick turnaround time.
- User Support: Provide clear, professional, and empathetic technical guidance to non-technical users via phone and email.
- System Monitoring: Perform routine system checks and maintenance during off-peak hours to ensure optimal performance.
- Documentation: Maintain accurate records of all support interactions, resolutions, and technical documentation.
- On-Call Availability: Be available for critical escalations during your assigned weekend shifts.
- Security Compliance: Adhere to company security protocols and ensure data privacy during remote support sessions.
Qualifications
- Education: High school diploma or GED required; Associate degree or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Experience: Minimum of 2-3 years of experience in IT support, Helpdesk, or Technical Customer Service.
- Availability: Must be available to work weekends (Saturday/Sunday) and flexible hours.
- Technical Skills: Proficiency in Windows and macOS operating systems, remote desktop tools (TeamViewer, LogMeIn), and common office software (Microsoft Office, Google Workspace).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Self-Motivated: Ability to work independently with minimal supervision and manage time effectively.
- Tools: Experience with ticketing systems (Jira, Zendesk, ServiceNow) is a plus.