Job Description
Join our award-winning remote team as a Weekend Support Specialist and transform customer experiences while enjoying Miami's vibrant lifestyle! We're seeking tech-savvy professionals to deliver exceptional support during weekend shifts (Sat-Sun, 8 AM - 8 PM EST). Enjoy 100% remote work with flexible scheduling, comprehensive benefits, and opportunities for growth in a dynamic startup environment. Perfect for digital nomads or locals seeking work-life balance without compromising career advancement.
Responsibilities
- Resolve complex technical issues via phone, chat, and email for enterprise clients
- Document cases meticulously in Salesforce and collaborate with global teams
- Proactively identify trends to improve product knowledge base
- Maintain 95%+ customer satisfaction metrics through personalized support
- Train on new tools and technologies during bi-weekly virtual workshops
- Manage VIP client escalations with executive communication skills
- Contribute to weekend rotation coverage with 4-day workweeks
Qualifications
- 3+ years remote customer support or IT experience
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional written and verbal communication skills
- Weekend availability mandatory (Sat-Sun 8 AM-8 PM EST)
- Strong troubleshooting abilities across Windows/macOS environments
- Experience with ticketing systems (Zendesk/Jira)
- CompTIA A+ or equivalent certification preferred
- High-speed home internet and quiet workspace required