Job Description
Join our innovative team as a Remote Weekend Support Specialist where cutting-edge technology meets exceptional service! We provide all necessary equipment, including high-performance laptops and peripherals, ensuring you have everything needed to excel. This role offers the perfect blend of work-life balance with weekend shifts (Friday-Sunday) while making a tangible impact on our clients' success. Enjoy the flexibility of remote work with competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Deliver exceptional remote technical support to clients during weekend shifts via phone, chat, and video
- Utilize provided company equipment to troubleshoot hardware/software issues efficiently
- Document all interactions, resolutions, and recurring problems in the CRM system
- Collaborate with weekday support teams for seamless issue escalation and knowledge transfer
- Conduct proactive system checks and maintenance to prevent weekend disruptions
- Adhere to SLAs while maintaining high customer satisfaction scores
- Participate in bi-weekly team meetings for performance reviews and process improvements
Qualifications
- High school diploma or equivalent; Bachelor's degree in IT/Computer Science preferred
- 2+ years of technical support experience with remote work exposure
- Proficiency in troubleshooting Windows/macOS, networking, and cloud-based applications
- Strong communication skills with ability to explain technical concepts to non-technical users
- Must have dedicated home office space with reliable high-speed internet
- Availability to work Friday-Sunday shifts (10:00 AM - 6:00 PM CST)
- CompTIA A+ or equivalent certification required
- Valid Texas driver's license for occasional on-site equipment pickup