Job Description
Join our dynamic healthcare team as a Scheduling Coordinator where precision meets patient care excellence. At Austin Health Solutions, we're revolutionizing healthcare accessibility through innovative scheduling technology and compassionate service. This critical role ensures seamless patient experiences while optimizing operational efficiency in our fast-paced Austin clinic. If you thrive in environments where organization directly impacts lives, this is your opportunity to make a tangible difference.
Responsibilities
- Coordinate complex multi-specialty appointments across 15+ departments using Epic EMR system
- Optimize provider schedules to maximize patient capacity while maintaining 15-minute appointment windows
- Handle high-volume phone inquiries with 95% resolution rate for scheduling modifications
- Proactively manage waitlists and overflow protocols during peak hours
- Collaborate with billing department to verify insurance coverage pre-scheduling
- Implement continuous improvement initiatives for scheduling efficiency
Qualifications
- 3+ years experience in medical or professional scheduling environment
- Expertise in EMR systems (Epic preferred) with advanced calendar management
- Exceptional conflict resolution skills for high-stakes scheduling scenarios
- Proficiency in Microsoft Office Suite and scheduling analytics tools
- Certified Medical Administrative Assistant (CMA) or equivalent preferred
- Ability to maintain 99% accuracy in multi-location coordination