Job Description
Join a Team That Values Efficiency and Growth
Are you a meticulous organizer looking to make a tangible impact in the field services industry? Apex Field Services is seeking a dynamic Scheduling Coordinator to join our Wichita, KS team. In this pivotal role, you will be the heartbeat of our operations, ensuring our field technicians are dispatched efficiently and fully equipped to handle every job.
We pride ourselves on providing top-tier equipment and resources, allowing our coordinators to focus on the logistics that drive our success. If you have a knack for problem-solving and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Dispatch Management: Oversee the daily scheduling and dispatching of field technicians to ensure service requests are met promptly and accurately.
- Equipment Coordination: Monitor equipment inventory and coordinate the timely availability of tools and machinery for assigned technicians, ensuring zero downtime due to missing gear.
- Communication Hub: Serve as the primary point of contact between customers, dispatchers, and technicians, providing clear updates and resolving scheduling conflicts in real-time.
- Documentation: Maintain accurate records of service calls, dispatch logs, and equipment usage to ensure compliance with company policies and industry standards.
- Workflow Optimization: Analyze scheduling patterns to identify bottlenecks and propose solutions to improve operational efficiency and technician productivity.
- Support & Training: Assist in onboarding new scheduling staff and provide ongoing support to the dispatch team regarding route planning and resource allocation.
Qualifications
- Experience: Minimum of 2 years of experience in scheduling, dispatching, or logistics within the field services, construction, or rental equipment industry.
- Technical Skills: Proficiency with scheduling software (e.g., ServiceTitan, Salesforce, or similar CRM tools) and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with the ability to convey complex information clearly to diverse audiences.
- Organization: Exceptional attention to detail and strong organizational skills with the ability to prioritize multiple tasks and deadlines effectively.
- Problem Solving: Proactive approach to troubleshooting scheduling issues and finding effective solutions under pressure.
- Availability: Ability to work flexible hours, including occasional evenings or weekends, to meet business needs.