Job Description
We are currently seeking a highly organized and detail-oriented Scheduling Coordinator to join our dynamic team in Oakland, CA. This is an Urgently Hiring position for a motivated professional who thrives in a fast-paced environment. If you have a passion for patient care and exceptional administrative skills, we want to hear from you today.
As a Scheduling Coordinator, you will be the first point of contact for our patients, ensuring seamless appointment management and operational efficiency. You will play a critical role in maintaining our high standards of service and patient satisfaction.
Responsibilities
- Manage and coordinate patient appointments, including scheduling, rescheduling, and cancellations, ensuring optimal use of provider time.
- Answer inbound calls and respond to patient inquiries regarding services, hours, and insurance coverage with a professional and empathetic tone.
- Verify patient insurance eligibility and benefits prior to appointments to minimize billing issues.
- Update and maintain accurate patient records in the electronic health record (EHR) system.
- Collaborate with medical staff and front desk personnel to ensure a smooth patient flow throughout the day.
- Prepare required documentation and reminders for upcoming procedures or visits.
- Handle patient check-ins and check-outs efficiently to reduce wait times.
Qualifications
- High School Diploma or GED required; Associate’s degree in Medical Administration or a related field is a plus.
- Minimum of 1-2 years of experience in medical scheduling, reception, or administrative support.
- Strong knowledge of medical terminology and basic insurance processes.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with EHR/Scheduling software (e.g., Epic, AthenaHealth, or similar).
- Excellent verbal and written communication skills.
- Ability to multitask effectively in a busy environment while maintaining a positive attitude.
- Attention to detail and strong organizational skills.