Job Description
Join Tampa Connect Solutions as a Senior Customer Experience Specialist and transform how we serve our clients! This full-time remote position offers the perfect blend of career growth and work-life balance. As a key member of our Tampa-based team, you'll be the voice of our brand, crafting memorable interactions that build loyalty and drive revenue. Enjoy competitive compensation, comprehensive benefits, and the freedom to excel from your home office while making a tangible impact in our vibrant community.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex customer inquiries with empathy and efficiency
- Collaborate with cross-functional teams to improve service processes
- Document interactions in CRM systems while maintaining data accuracy
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to master product knowledge
- Monitor and report customer feedback trends to leadership
Qualifications
- 3+ years of customer service experience with remote work exposure
- Proven track record in conflict resolution and de-escalation
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with strong attention to detail
- Ability to maintain composure under pressure during peak volumes
- High-speed internet connection and quiet dedicated workspace
- Associate degree or equivalent professional certification