Job Description
Join Denver Tech Solutions and revolutionize your career with our fully remote, flexible-hour opportunities! We're seeking passionate professionals to deliver exceptional customer experiences while working from anywhere in the Denver metro area. Enjoy competitive compensation, comprehensive benefits, and the freedom to structure your workday around your life.
As a leader in cloud technology, we've built a culture of autonomy and innovation. Our remote-first environment includes weekly virtual team-building sessions, annual stipends for home office upgrades, and career development programs tailored for remote team members. Experience the perfect blend of professional growth and personal flexibility.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document all interactions in Salesforce while maintaining precise ticket resolution metrics
- Collaborate with engineering teams to escalate technical bugs and feature requests
- Mentor junior support specialists through knowledge sharing sessions
- Analyze customer feedback to identify product improvement opportunities
- Participate in rotational on-call duties (1 week/month) after business hours
- Develop standardized troubleshooting guides for recurring issues
Qualifications
- 3+ years of technical customer support experience in SaaS environment
- Expertise in CRM platforms (Salesforce preferred) and helpdesk tools
- Proven ability to diagnose network, software, and hardware issues
- Exceptional written communication skills with attention to detail
- Self-motivated with demonstrated ability to manage remote work independently
- Experience with cloud technologies (AWS/Azure) and API integrations
- Ability to work flexible hours including occasional weekend coverage