Job Description
Join NexusTech Solutions as a Senior IT Support Specialist and become part of our innovative remote-first team! We're seeking a tech-savvy professional to deliver exceptional IT support to our distributed workforce. Full remote work flexibility with all necessary equipment provided – including high-performance laptop, dual monitors, headset, and ergonomic accessories. This is your opportunity to advance your career while enjoying work-life balance in Raleigh's thriving tech scene.
Responsibilities
- Provide Tier 3 technical support for remote employees via phone, chat, and video
- Manage device provisioning, configuration, and lifecycle for remote staff
- Implement and maintain security protocols for remote work environments
- Collaborate with cross-functional teams to resolve complex IT issues
- Document knowledge base articles and troubleshooting guides
- Monitor system performance and proactively address potential issues
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent experience
- 5+ years in IT support with remote workforce management
- Expertise in Windows/macOS, networking, and cloud services (AWS/Azure)
- Strong experience with remote collaboration tools (Slack, Teams, Zoom)
- CompTIA Network+ or equivalent certification preferred
- Excellent communication skills with customer-centric mindset