Job Description
Join TechGuard Solutions as a Senior Night Shift Support Specialist and become an integral part of our 24/7 operations team. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while maintaining industry-leading service standards. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients during overnight hours (11 PM - 7 AM)
- Monitor and resolve critical system outages, security alerts, and performance issues
- Document incident reports, resolutions, and knowledge base articles with precision
- Collaborate with global teams during handover periods for seamless continuity
- Conduct proactive system maintenance and vulnerability assessments
- Mentor junior support staff on complex troubleshooting methodologies
- Participate in continuous improvement initiatives for support processes
Qualifications
- 5+ years in enterprise-level IT support or cybersecurity operations
- Expertise in Windows Server, Linux systems, and cloud infrastructure (AWS/Azure)
- Strong experience with SIEM platforms (e.g., Splunk, QRadar) and incident response
- CompTIA Security+ or equivalent certification required
- Exceptional problem-solving skills under pressure
- Ability to work independently with minimal supervision during off-hours
- Excellent written communication for documentation and cross-team collaboration
- Valid U.S. driver's license for occasional on-site emergency support