Job Description
Join InnovateTech Solutions as a Senior Remote IT Support Specialist and transform how we empower clients nationwide from your Ohio home office. We're seeking a tech-savvy professional to deliver exceptional remote technical support while maintaining our industry-leading service standards. This fully remote role offers flexibility, competitive compensation, and opportunities for growth in a dynamic tech environment.
As a key member of our remote team, you'll troubleshoot complex IT issues, implement security protocols, and drive digital transformation initiatives. Our commitment to work-life balance includes flexible scheduling and comprehensive benefits, making this ideal for Ohio professionals seeking impactful remote careers.
Responsibilities
- Provide Tier 2-3 remote technical support for 500+ enterprise clients across the US
- Diagnose and resolve complex network, hardware, and software issues via remote access tools
- Implement and maintain cybersecurity protocols including VPN access and data encryption
- Document all support tickets using ServiceNow with detailed resolution procedures
- Collaborate with cross-functional teams to deploy cloud solutions (AWS/Azure)
- Conduct virtual training sessions on IT best practices for client teams
- Monitor system health and proactively address potential infrastructure risks
Qualifications
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 5+ years of experience in remote IT support with enterprise systems
- Expertise in Windows Server administration and Active Directory
- Strong knowledge of cybersecurity frameworks (NIST, ISO 27001)
- Certified in CompTIA Security+ or Cisco CCNA (required)
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, or Splashtop)
- Exceptional written/verbal communication skills for virtual client interactions
- Ability to work independently with minimal supervision in remote setting