Job Description
Join TechFlow Solutions as a Senior Remote Support Specialist and become a critical part of our dynamic team! We're urgently hiring passionate tech professionals to deliver exceptional remote IT support to our growing client base in New Orleans and beyond. This fully remote position offers the flexibility to work from home while making a significant impact on business operations. If you're a problem-solver with a customer-first mindset, apply now to secure your spot in our innovative tech family.
Responsibilities
- Provide Tier 3 technical support for remote employees via phone, email, and chat
- Diagnose and resolve complex hardware/software issues across multiple platforms
- Implement and maintain remote security protocols and best practices
- Collaborate with cross-functional teams to resolve escalated technical challenges
- Create and update technical documentation for troubleshooting procedures
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of experience in remote IT support or helpdesk roles
- Expert knowledge of Windows/macOS, networking, and cloud services
- CompTIA Security+ or equivalent certification required
- Proven experience with remote access tools (VPN, RDP, TeamViewer)
- Excellent communication skills and customer service orientation
- Ability to work independently with minimal supervision
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)