Job Description
Join Coastal Tech Solutions as a Remote Tech Support Specialist and become part of our award-winning IT team! We're seeking a customer-focused professional to provide exceptional technical assistance to clients across Virginia Beach and beyond. Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. Our comprehensive benefits package includes health insurance, 401k matching, and professional development stipends.
Why You'll Love Working With Us:
- 100% remote work with flexible hours
- State-of-the-art home office equipment provided
- Regular team-building virtual events
- Clear career advancement path
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document all support tickets in CRM system with detailed resolution steps
- Train clients on cybersecurity best practices and new technologies
- Collaborate with Tier 2 engineers for complex system outages
- Monitor network performance and proactively address vulnerabilities
- Conduct quarterly system audits for assigned client portfolio
- Develop and maintain technical knowledge base articles
Qualifications
- 3+ years of technical support experience with remote tools
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and iOS/Android troubleshooting
- Proficient with Zendesk, TeamViewer, and JIRA
- Strong written and verbal communication skills
- Experience with network diagnostics (ping, traceroute, Wireshark)
- Ability to work independently with minimal supervision
- Valid Virginia driver's license for occasional on-site visits