Job Description
Join Orlando Tech Solutions' award-winning support team and become a vital part of our remote-first culture! We're urgently seeking passionate Tech Support Specialists to deliver exceptional service to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and flexible remote work while supporting cutting-edge technologies. This is your chance to accelerate your career in a dynamic environment with rapid growth opportunities.
Why Choose Us? Industry-leading training, career advancement paths, and a collaborative virtual workspace. We invest in your success with mentorship programs and certification reimbursements.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support channels
- Implement proactive security protocols and system maintenance protocols
- Document incident resolutions and maintain detailed knowledge base entries
- Collaborate with engineering teams on escalated technical challenges
- Train end-users on new systems and best practices
- Monitor system performance and optimize support workflows
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+/Network+ or equivalent certifications required
- Exceptional troubleshooting skills with diagnostic tools
- Strong written communication abilities for technical documentation
- Experience with ticketing systems (Jira, Zendesk)
- Ability to work independently with minimal supervision