Job Description
Join InnovateTech Solutions as a Senior Remote Tech Support Specialist and transform your career in one of America's most dynamic tech hubs. We're seeking elite professionals to deliver world-class technical support to Fortune 500 clients while enjoying Richmond's thriving tech ecosystem. This premium remote role combines competitive compensation with unparalleled growth opportunities in cybersecurity, cloud infrastructure, and AI-driven support systems. Work from anywhere in Richmond while contributing to cutting-edge projects that shape the future of enterprise technology.
Responsibilities
- Provide Tier 3 technical support for complex enterprise systems including Azure, AWS, and hybrid cloud environments
- Lead incident resolution for high-priority security breaches and system outages
- Develop automation scripts using Python and PowerShell to streamline support workflows
- Mentor junior support staff through advanced troubleshooting methodologies
- Collaborate with DevOps teams on infrastructure optimization projects
- Document technical solutions in enterprise knowledge bases with API integration
- Conduct quarterly system audits for Fortune 500 clients
Qualifications
- 5+ years in enterprise-level technical support with 2+ years in remote/hybrid environments
- Expertise in Windows Server, Linux, and virtualization technologies (VMware/Hyper-V)
- CompTIA Security+ and AWS Certified Cloud Practitioner required
- Proficiency in scripting languages (Python, PowerShell, Bash)
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Strong analytical skills for root cause analysis of complex system issues
- Excellent written communication for client-facing documentation
- Bachelor's degree in Computer Science or equivalent experience