Job Description
Join NorthStar Tech Solutions as a Remote Tech Support Specialist and become the backbone of our clients' digital infrastructure. We're seeking a customer-obsessed professional to deliver exceptional technical support across Alaska and beyond. Enjoy the flexibility of remote work while making tangible impact in a collaborative team environment. Your expertise will empower businesses to overcome technical challenges and achieve operational excellence.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems via phone, email, and remote access
- Diagnose and resolve complex IT issues including VPN connectivity, cloud services, and cybersecurity incidents
- Document all support cases in CRM systems with detailed resolution steps and preventive measures
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Maintain SLA compliance while delivering personalized support experiences to diverse clients
- Develop technical documentation and training materials for internal knowledge base
Qualifications
- 3+ years of technical support experience with Windows/macOS/Linux environments
- CompTIA Network+ or equivalent certification required (A+ preferred)
- Proficiency in remote desktop tools (TeamViewer, AnyConnect, etc.) and ticketing systems
- Strong analytical skills for troubleshooting complex network and application issues
- Excellent written/verbal communication with ability to explain technical concepts simply
- Experience supporting cloud platforms (AWS, Azure, Google Workspace)
- Ability to work independently while maintaining proactive communication standards