Job Description
Join our elite remote tech support team at NexusTech Solutions and revolutionize how businesses in Philadelphia and beyond leverage technology. We're seeking a Senior Remote Tech Support Specialist to deliver exceptional service to Fortune 500 clients while enjoying the flexibility of fully remote work. This high-paying role combines deep technical expertise with outstanding customer service in a dynamic, growth-oriented environment. Enjoy comprehensive benefits including health insurance, 401k matching, and professional development stipends. Be part of a company that values innovation, work-life balance, and your career advancement.
Responsibilities
- Provide advanced technical support for complex hardware/software issues across Windows, macOS, and Linux environments
- Diagnose and resolve network connectivity problems, security vulnerabilities, and system performance issues
- Lead incident management and escalation protocols for critical client systems
- Develop and maintain comprehensive documentation of troubleshooting procedures
- Collaborate with cross-functional teams to implement infrastructure improvements
- Mentor junior support staff and conduct technical training sessions
- Monitor system health and proactively address potential technical risks
Qualifications
- 5+ years of experience in enterprise-level technical support or IT operations
- Expert-level knowledge of networking fundamentals (TCP/IP, DNS, VPN, firewalls)
- Proficiency in virtualization platforms (VMware, Hyper-V) and cloud services (AWS, Azure)
- Certifications in CompTIA A+, Network+, or equivalent industry-recognized credentials
- Exceptional problem-solving abilities with strong analytical and diagnostic skills
- Experience with remote support tools (TeamViewer, Zoho Assist, or similar)
- Ability to communicate complex technical concepts to non-technical stakeholders
- Proven track record of maintaining SLAs and customer satisfaction metrics