Job Description
Are you looking for a night shift opportunity in Fresno, CA?
Apex Tech Solutions is seeking a highly skilled Technical Support Specialist to join our remote team. We are revolutionizing customer service by providing 24/7 technical assistance to our global client base. This role offers the perfect work-life balance for night owls, allowing you to work from the comfort of your home in the Fresno area.
In this position, you will act as the first line of defense for complex technical issues, ensuring our clients experience minimal downtime. We pride ourselves on a premium, modern work environment and a culture that values your time and expertise.
Why Join Us?
- Flexible Schedule: Work 10:00 PM - 6:00 AM PST.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Remote First: Eliminate your commute while staying connected to a growing tech hub.
Responsibilities
- Provide exceptional technical support to clients via phone, chat, and email during night hours.
- Diagnose, troubleshoot, and resolve hardware and software issues for remote desktop environments.
- Maintain accurate and detailed records of all support tickets and resolutions in the CRM system.
- Collaborate with the day-shift engineering team to escalate complex issues and ensure continuity.
- Stay up-to-date with new technologies and software updates to provide accurate guidance.
- Adhere to all company service level agreements (SLAs) regarding response and resolution times.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-3 years of experience in a help desk or technical support role.
- Must be legally authorized to work in the United States and reside within the Fresno, CA area.
- Strong troubleshooting skills with proficiency in Windows, macOS, and Linux.
- Ability to work independently with minimal supervision during night shifts.
- Excellent written and verbal communication skills with a focus on customer empathy.