Job Description
We are seeking a dedicated Technical Support Specialist to join our remote-first team. In this pivotal role, you will provide expert technical assistance to our diverse client base, ensuring seamless operations from the comfort of your home office.
Why This Role is Special:
We are committed to empowering our remote workforce with top-tier resources. This is a Equipment Provided position, meaning we furnish you with a complete, ergonomic home office setup to ensure you perform at your best.
- Apple MacBook Pro 14-inch (M3 Chip)
- 27-inch 4K Ultra HD Monitor
- Ergonomic Keyboard & Mouse
- High-Fidelity Noise-Canceling Headphones
- High-Speed Internet Reimbursement
- VPN & Premium Software Licenses
Join a culture that values your growth, provides you with the tools to succeed, and offers a competitive compensation package.
Responsibilities
- Provide tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for remote employees and clients.
- Install, configure, and maintain operating systems, security software, and productivity suites.
- Maintain accurate and detailed records of all technical interactions in our ticketing system.
- Collaborate with the engineering team to escalate complex issues and provide feedback.
- Ensure compliance with security protocols and data privacy regulations.
- Conduct remote training sessions for new software deployments.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field is preferred.
- Minimum of 2 years of experience in IT support, Help Desk, or a related technical role.
- Proficient in troubleshooting Windows, macOS, and Linux operating systems.
- Strong understanding of network protocols, cloud services (AWS/Azure), and virtualization.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively in a remote setting.