Job Description
Join our elite support team in San Diego and become the backbone of our 24/7 operations! We're urgently seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global clientele. This is your chance to thrive in a fast-paced environment while enjoying competitive compensation and career growth opportunities. Immediate start dates available! Apply today and make an impact.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot complex hardware/software issues with precision
- Document cases meticulously in CRM systems
- Collaborate with global teams to resolve escalations
- Maintain SLA compliance and customer satisfaction metrics
- Proactively identify system improvements
- Train junior support staff on protocols
Qualifications
- 2+ years in IT support or customer service role
- Expertise in Windows/macOS, networking, and cloud services
- Exceptional problem-solving and communication skills
- Night shift availability (10 PM - 6 AM)
- CompTIA A+/Network+ certification preferred
- Experience with Zendesk or similar platforms
- Ability to work independently under pressure