Job Description
Join our dynamic remote team at Apex Global Solutions and become part of an award-winning customer experience revolution! We're urgently hiring dedicated Customer Service Representatives to deliver exceptional support from the comfort of your Indianapolis home. This is your opportunity to make a tangible impact while enjoying flexible work arrangements and competitive benefits. As a leader in B2B SaaS solutions, we pride ourselves on fostering an inclusive culture that values innovation and growth. Apply today and start your journey with us!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily via VoIP and CRM platforms
- Resolve complex technical inquiries with 95% first-contact resolution rate
- Document interactions in Salesforce while maintaining FERPA compliance
- Collaborate with Tier 2 support teams for escalated technical issues
- Proactively identify upsell opportunities for enterprise clients
- Participate in bi-weekly virtual training sessions
- Monitor customer satisfaction metrics and implement improvement strategies
Qualifications
- 3+ years in high-volume customer service environment
- Proficient with Zendesk/Salesforce and VoIP systems
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with technical aptitude
- Self-motivated with proven remote work experience
- HS diploma required; Bachelor's preferred
- Reliable high-speed internet and quiet workspace