Job Description
Immediate opening for a Remote Customer Service Representative in Oklahoma City! Join our dynamic team at GlobalTech Solutions and provide exceptional support to clients nationwide. This urgent full-time role offers the flexibility of remote work with competitive compensation and growth opportunities.
We're seeking empathetic professionals to resolve inquiries, troubleshoot technical issues, and ensure customer satisfaction. If you're a problem-solver with excellent communication skills, apply now to join our rapidly expanding team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and product-related concerns using our CRM system
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office environment
- Available to work flexible shifts including evenings and weekends