Job Description
Join our award-winning remote team as an urgent hire for a Customer Service Specialist position. We're seeking motivated professionals to deliver exceptional support experiences from the comfort of your Fort Worth home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. Apply today to secure your spot in this exciting remote opportunity!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product concerns using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex customer issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 2 years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet connection and dedicated home office space
- Ability to work flexible shifts including evenings/weekends as needed
- Strong problem-solving abilities with attention to detail
- Must be authorized to work in the United States