Job Description
Join our dynamic team as an Urgent Hire Remote Customer Support Specialist! We're seeking passionate individuals in Jacksonville, FL to deliver exceptional service from home. Enjoy competitive pay, flexible scheduling, and comprehensive training. Be part of a rapidly growing company making real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases in CRM system with 100% accuracy
- Collaborate with tech team to resolve escalated issues
- Meet/exceed monthly KPIs for response time and resolution
- Identify process improvements for customer experience
- Train new hires on support protocols
Qualifications
- 2+ years customer service experience
- High-speed home internet connection
- Quiet, dedicated workspace
- Proficiency with Zendesk/CRM platforms
- Excellent written/verbal communication skills
- Ability to work flexible hours including weekends
- Passion for problem-solving and empathy