Job Description
Join TechFlow Solutions immediately! We're urgently hiring Remote Customer Support Specialists in San Antonio for full-time work-from-home positions. Be part of our award-winning team delivering exceptional digital experiences to Fortune 500 clients. Enjoy competitive benefits, flexible scheduling, and career growth opportunities in a thriving tech environment.
What you'll gain: Comprehensive training, health insurance, 401K matching, and monthly performance bonuses. Our remote-first culture values work-life balance with no weekend shifts.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document cases accurately in Salesforce and CRM systems
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities during customer interactions
- Maintain 95%+ customer satisfaction score metrics
- Participate in weekly team training and process improvement sessions
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong typing skills (50+ WPM) with multitasking ability
- High-speed internet connection and quiet home office space
- Ability to work flexible hours including some evenings/weekends
- Bilingual (English/Spanish) certification preferred