Job Description
Join our dynamic team as a Remote IT Support Specialist! We're urgently hiring candidates in Milwaukee and Ohio to provide exceptional technical assistance to clients nationwide. Equipment fully provided – including laptop, peripherals, and home office essentials. Enjoy flexible remote work while supporting cutting-edge technology initiatives. This urgent opening offers rapid onboarding and career growth opportunities in a supportive environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Install, configure, and maintain company-provided IT equipment
- Document troubleshooting procedures and maintain service logs
- Collaborate with cross-functional teams to resolve complex technical challenges
- Conduct remote system audits and implement security protocols
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of IT support experience in remote/hybrid environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong diagnostic skills with ability to troubleshoot complex issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Ability to work independently with minimal supervision
- Must reside in Milwaukee, WI or Ohio