Job Description
Immediate Hire: Join our elite remote IT team in Washington, Georgia! TechFlow Solutions is urgently seeking motivated IT Support Specialists for fully remote positions with company-provided equipment. Experience the flexibility of remote work while making a tangible impact on our cutting-edge infrastructure. We offer competitive compensation, comprehensive benefits, and a dynamic virtual work environment.
Why Join Us? • Industry-leading remote work culture • State-of-the-art equipment provided • Career advancement opportunities • Collaborative virtual teams • Immediate start date available
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and remote access
- Install, configure, and troubleshoot company-provided laptops, peripherals, and software
- Manage user accounts, permissions, and security protocols across virtual environments
- Document technical issues and resolutions in our ticketing system
- Collaborate with cross-functional teams to implement IT solutions
- Conduct periodic system maintenance and updates
- Train users on new technologies and best practices
Qualifications
- 3+ years of IT support experience (remote preferred)
- Proficiency with Windows/macOS, networking, and cloud platforms
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+/Network+ certification or equivalent
- Ability to work independently with minimal supervision
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Valid US driver's license for equipment delivery coordination