Job Description
Join our dynamic team as a Remote IT Support Specialist and become the backbone of our digital infrastructure! We're urgently seeking tech-savvy professionals to deliver exceptional remote support to clients across the Southeast. This full-time, work-from-home position offers competitive compensation and the flexibility to excel from your home office in Louisville, GA. Be part of a company that values innovation, employee growth, and cutting-edge technology solutions.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve complex IT problems with efficiency and professionalism
- Manage user accounts, permissions, and security protocols
- Document all support tickets and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Conduct remote system installations, upgrades, and maintenance
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency in Windows, macOS, and network troubleshooting
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Excellent communication skills with ability to explain technical concepts clearly
- CompTIA A+, Network+, or Security+ certification preferred
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- High-speed home internet connection required