Job Description
Join Apex Solutions Inc., a leading tech innovator, as our Weekend Customer Support Specialist! Enjoy the flexibility of remote work while delivering exceptional service from the comfort of your home. This weekend-only role (Saturday/Sunday, 8 AM - 8 PM MT) is perfect for those seeking work-life balance without compromising on career growth. You'll be part of a dynamic team supporting enterprise clients through multiple channels, with comprehensive training and advancement opportunities.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat
- Document cases accurately in Salesforce and CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain 95% customer satisfaction rating through personalized support
- Contribute to process improvement initiatives
- Adhere to SLA metrics and security protocols
- Support weekend system deployments and updates
Qualifications
- 2+ years customer service experience in SaaS or tech
- Exceptional written/verbal communication skills
- Proficiency with Zendesk, Salesforce, or similar platforms
- Strong problem-solving and conflict resolution abilities
- Self-motivated with reliable home office setup
- Ability to work independently during weekend shifts
- Basic technical troubleshooting knowledge
- High school diploma or equivalent (degree preferred)