Job Description
Join Nashville's premier tech innovator as a Weekend Remote Customer Support Specialist! We're seeking energetic professionals to deliver exceptional service while enjoying flexible weekend schedules. This remote role offers competitive pay, comprehensive training, and the opportunity to grow your career from Music City. Perfect for night owls seeking work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during weekend shifts
- Resolve technical issues for cloud-based software products
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless handoffs
- Maintain high customer satisfaction scores (CSAT)
- Identify trends for product improvement suggestions
- Adhere to company SLAs and security protocols
Qualifications
- 1+ years customer support experience
- Excellent verbal/written communication skills
- Reliable high-speed internet connection
- Ability to work independently during weekend shifts
- Proficiency with Zendesk/Salesforce platforms
- Strong problem-solving abilities
- Available Saturdays and Sundays (8am-8pm CST)
- Nashville, TN residency required