Job Description
Join our award-winning team as a Weekend Remote Customer Support Specialist! Enjoy the flexibility of 100% work-from-home while delivering exceptional service to clients across California and Michigan. This premium role offers competitive compensation, comprehensive benefits, and opportunities for career advancement. Work Saturday-Sunday shifts with weekday flexibility, supporting cutting-edge tech solutions in a collaborative virtual environment.
Why You'll Love This Role:
- 100% remote work with no commute
- Weekend schedule with weekday flexibility
- Comprehensive health/dental/vision benefits
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Provide exceptional customer support via phone, chat, and email for weekend shifts
- Resolve technical issues for enterprise clients in California and Michigan
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with weekday support teams for seamless handoffs
- Identify trends and suggest process improvements
- Adhere to SLAs and performance metrics
- Participate in bi-weekly virtual team meetings
Qualifications
- 2+ years of customer support experience
- Strong troubleshooting skills for software/hardware issues
- Excellent written and verbal communication
- Ability to work independently in remote settings
- Proficiency with CRM tools (Salesforce preferred)
- Flexibility to work weekends (Sat-Sun 8am-4pm EST)
- High-speed internet and dedicated workspace
- Valid US work authorization