Job Description
Join our elite remote team and transform your weekends into rewarding opportunities! Apex Solutions Group is seeking Weekend Remote Customer Support Specialists in Raleigh, NC to deliver exceptional service from the comfort of your home. This 100% remote position offers competitive pay, flexible scheduling, and the chance to work with Fortune 500 clients while avoiding commute hassles.
Enjoy the freedom of working Saturdays and Sundays (10 AM - 6 PM EST) with full benefits including health insurance, 401(k) matching, and professional development stipends. Our cutting-edge virtual training platform ensures you're equipped for success from day one.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat during weekend shifts
- Utilize CRM systems to document interactions and maintain accurate records
- Collaborate with cross-functional teams to address escalated issues
- Meet key performance metrics for response time and resolution rates
- Contribute to process improvement initiatives for weekend operations
- Participate in ongoing virtual training sessions and knowledge sharing
Qualifications
- Minimum 2 years customer service experience in remote or hybrid environment
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Reliable high-speed internet connection and dedicated home office space
- Ability to work independently while maintaining strong team collaboration
- Weekend availability (Saturdays/Sundays) with occasional holiday flexibility
- Proven problem-solving abilities with customer-centric mindset