Job Description
Join TechConnect Solutions as a Weekend Remote Support Specialist and enjoy the flexibility of working from home with all equipment provided! This role is perfect for tech-savvy professionals seeking weekend hours in the Portland area. We supply laptops, headsets, and software to ensure your success while delivering exceptional customer support.
As a key member of our remote team, you'll troubleshoot technical issues, guide customers through solutions, and maintain high satisfaction standards. Weekend shifts (Saturday/Sunday) offer competitive pay and a supportive virtual environment.
Responsibilities
- Resolve technical inquiries via phone, email, and chat during weekend shifts
- Diagnose hardware/software issues using provided diagnostic tools
- Document cases accurately in CRM systems
- Collaborate with on-site teams for complex escalations
- Meet performance metrics for resolution times and CSAT
- Participate in weekend training sessions for new technologies
Qualifications
- 1+ years in customer support or technical troubleshooting
- Strong internet connection and dedicated home workspace
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Excellent communication and problem-solving skills
- Ability to work independently during weekend shifts
- High school diploma or equivalent (technical certifications preferred)