Job Description
Are you a dedicated professional looking for a flexible remote opportunity with a competitive salary? Zenith Tech Solutions is currently hiring for our elite Weekend Shift team to provide exceptional technical support to our valued clients. We are seeking individuals who thrive in a fast-paced environment and want to make a real impact.
As part of our team, you will receive a fully equipped remote workstation, including a high-performance laptop, noise-canceling headset, and ergonomic desk setup, ensuring you have everything you need to succeed from the comfort of your home.
Responsibilities
- Provide expert technical troubleshooting and support via phone, email, and chat during weekend shifts.
- Resolve complex customer issues regarding software, hardware, and network connectivity efficiently.
- Maintain accurate and detailed records of all customer interactions and solutions in the CRM system.
- Collaborate with the Monday-Friday support team to escalate unresolved issues and share feedback.
- Adhere to all company policies, procedures, and quality assurance standards.
- Proactively identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or equivalent required; Associate or Bachelor's degree in IT or related field preferred.
- Previous experience in technical support, customer service, or call center environments is highly valued.
- Strong typing speed (minimum 45 WPM) and accuracy.
- Excellent verbal and written communication skills with a patient and empathetic demeanor.
- Reliable high-speed internet connection and a dedicated workspace free from distractions.
- Ability to work rotating weekends (Saturday and Sunday) with flexibility for overtime.