Job Description
Are you a dedicated technical professional seeking the flexibility of a remote work environment with a weekend schedule that maximizes your free time? Keystone Tech Solutions is looking for a high-caliber Weekend Technical Support Specialist to join our elite remote workforce.
As a key member of our support team, you will be the frontline guardian of our clients' digital infrastructure. We value autonomy, technical prowess, and a customer-first mindset. If you are ready to leverage your expertise in a premium, modern tech environment, we want to hear from you.
Responsibilities
- Provide exceptional remote technical support and troubleshooting for enterprise-level hardware and software issues.
- Manage and resolve incoming support tickets efficiently within defined service level agreements (SLAs).
- Collaborate with cross-functional teams to identify recurring technical issues and implement long-term solutions.
- Maintain accurate and detailed documentation of all technical interactions and resolutions.
- Guide clients through complex technical processes with patience and clarity.
- Monitor system performance and proactively identify potential outages during off-peak hours.
Qualifications
- Minimum of 1-3 years of experience in technical support, help desk, or IT customer service.
- Proven experience working remotely or in a distributed team environment.
- Strong proficiency in diagnosing and resolving issues across Windows, macOS, and Linux operating systems.
- Excellent written and verbal communication skills with a focus on customer satisfaction.
- Ability to work independently with minimal supervision during weekend shifts.
- Reliable high-speed internet connection and a dedicated home office setup.