Job Description
Join Miami's fastest-growing remote support team! We're urgently hiring empathetic Customer Service Representatives to deliver exceptional experiences from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real impact in our vibrant community.
Why You'll Love Working With Us:
• 100% remote work opportunity
• Paid training & career advancement
• Health, dental & vision insurance
• Quarterly performance bonuses
• Miami-based team culture with virtual events
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex resolutions
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify opportunities to improve customer experience
- Participate in ongoing training and process improvements
Qualifications
- 1+ years customer service experience (remote preferred)
- High-speed internet & quiet home workspace
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to multitask in fast-paced environments
- Spanish fluency required for Miami market
- Flexible availability including weekends/holidays
- Passion for helping diverse communities