Job Description
Join Austin Support Solutions as a Work From Home Customer Service Representative and become a vital part of our award-winning team! We're seeking empathetic professionals to deliver exceptional remote customer experiences while enjoying Austin's vibrant culture from your home office. This full-time role offers competitive compensation, comprehensive benefits, and a flexible schedule designed for work-life balance.
As a key member of our customer success team, you'll resolve inquiries efficiently, build lasting relationships, and contribute to our 98% customer satisfaction rate. We provide all necessary equipment and training, so you can focus on what matters most—helping our clients succeed.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with technical teams to troubleshoot complex issues and ensure timely resolutions
- Identify opportunities to upsell products/services that align with customer needs
- Meet monthly performance metrics including CSAT scores and resolution times
- Participate in ongoing training to stay current on product updates and service standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years of customer service experience in remote or hybrid environment
- Proficient in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with ability to de-escalate situations calmly
- Reliable high-speed internet connection and quiet home office setup
- Strong time management skills with ability to work independently
- Available to work flexible shifts including weekends and holidays as needed