Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your remote career in Long Beach! We're a cutting-edge tech company providing innovative solutions to clients nationwide. As a fully remote role, you'll work from home while gaining hands-on experience in IT operations, troubleshooting, and client support. We offer competitive compensation, comprehensive training, and clear pathways for career growth. If you're a tech-savvy problem-solver ready to launch your IT career, this is your perfect opportunity.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues and implement effective solutions
- Document support cases in CRM systems with detailed resolution notes
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system diagnostics and preventive maintenance
- Train clients on new software implementations and best practices
- Monitor system performance and report anomalies promptly
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/Mac operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection and quiet home office