Job Description
Are you looking for a rewarding career that offers the flexibility of working from home? IndyTech Solutions is currently seeking motivated Entry-Level Remote Customer Support Specialists based in the Indianapolis area to join our expanding team.
We are a forward-thinking company committed to providing exceptional service to our clients. Whether you are starting your professional journey or looking for a career change, we provide comprehensive training and a supportive environment where you can thrive.
Why Join Us?
- 100% Remote Work from Home Opportunities.
- Flexible schedule to accommodate your lifestyle.
- Competitive pay with performance bonuses.
- No prior experience required – we train you!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues efficiently by troubleshooting common problems and escalating complex tickets to senior management.
- Document all customer interactions and account updates accurately in our CRM software.
- Learn and utilize company products, policies, and procedures to provide accurate information.
- Collaborate with cross-functional teams to ensure customer satisfaction and retention.
- Participate in daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required.
- Access to a high-speed internet connection and a quiet home workspace.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to type at least 35 WPM.
- Must be a resident of the United States with a valid work authorization.