Job Description
Join Detroit Tech Solutions as an Entry-Level Remote Customer Support Specialist and launch your career in the heart of Michigan's tech hub! We're seeking motivated individuals to provide exceptional service to our clients while enjoying the flexibility of working from home. This is your opportunity to gain valuable experience in a dynamic environment with growth potential.
Our ideal candidate is tech-savvy, customer-focused, and eager to learn. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive compensation, benefits, and a supportive remote team culture.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Document customer interactions and maintain accurate records in CRM systems
- Collaborate with technical teams to resolve complex customer problems
- Meet daily performance metrics for response time and resolution rates
- Continuously expand product knowledge through training materials
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer proficiency and typing skills (40+ WPM)
- Excellent verbal and written communication abilities
- Strong problem-solving and critical thinking skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Customer service mindset with patience and adaptability
- Must be legally authorized to work in the United States