Job Description
Join DenverTech Solutions as a Remote Entry-Level Customer Support Specialist and launch your career in tech! We're seeking motivated individuals with no prior experience to provide exceptional customer service while working fully remote from Denver, CO. This is your opportunity to gain valuable industry skills with comprehensive training and a supportive team environment.
As a key member of our customer success team, you'll resolve inquiries, troubleshoot technical issues, and ensure client satisfactionâall while advancing your professional development. We value transferable skills like communication and problem-solving over formal experience.
Why Join Us?
- 100% remote work with flexible hours
- Comprehensive paid training and certification
- Clear career growth path into technical roles
- Competitive benefits package including health insurance
- Collaborative culture with regular virtual team events
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues using knowledge base and diagnostic toolsDocument customer interactions and resolution steps in CRM systems
- Collaborate with senior team members to resolve complex escalations
- Continuously improve service quality through feedback and training
- Meet monthly performance metrics for response time and resolution
- Participate in weekly skill-building workshops and team meetings
Qualifications
- High school diploma or equivalent (no college degree required)
- No prior experience necessaryâcomprehensive training provided
- Strong written and verbal communication skills
- Basic computer literacy and internet proficiency
- Ability to work independently in a remote setting
- Customer service mindset with patience and problem-solving aptitude
- Reliable home office setup with quiet workspace
- Must be legally authorized to work in the United States