Job Description
Join TechNova Solutions as a Remote Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals to provide exceptional technical assistance to our clients while working fully remotely from sunny San Diego. Enjoy flexible hours, comprehensive training, and a collaborative environment where your growth is prioritized. Perfect for recent graduates or career changers looking to break into the IT field with hands-on experience in cloud systems, cybersecurity basics, and customer service excellence.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install and configure software applications according to company standards
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior technicians on complex troubleshooting
- Conduct routine system updates and security patches
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows, macOS, and mobile operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (or willingness to obtain)
- Reliable high-speed internet connection required